14 Vital Skills for Supervisors
1Observing Performance
2Documenting Performance Problems
3Constructive Confrontation
4Evaluating Performance
5Resolving Coworker Conflicts
6Giving Feedback
7Delegating Work and Following Up
8Dispensing Discipline
9Inspiring and Praising Employees to Build Morale
10Building Your Team
11Communicating Effectively with Upper Management
12Investigating Complaints and Incidents Properly
13Managing Unfit-for-Duty Employees
14Acting to Prevent Violence
15Additional Reading!