14 Vital Skills for Supervisors
1
Observing Performance
2
Documenting Performance Problems
3
Constructive Confrontation
4
Evaluating Performance
5
Resolving Coworker Conflicts
6
Giving Feedback
7
Delegating Work and Following Up
8
Dispensing Discipline
9
Inspiring and Praising Employees to Build Morale
10
Building Your Team
11
Communicating Effectively with Upper Management
12
Investigating Complaints and Incidents Properly
13
Managing Unfit-for-Duty Employees
14
Acting to Prevent Violence
15
Additional Reading!